Frequent questions

What are the shipping times?

The shipping time with the courier is fast, generally ranging between 3 and 7 working days. However, it is important to consider that our rugs are made entirely by hand. This artisanal process requires time and attention to detail, with a minimum of two weeks for each rug to be created. We appreciate your patience and are confident that the wait will be more than repaid by the quality and uniqueness of the rug you will receive.

How do you set the price for a carpet?

The price of a handmade carpet is determined by considering several factors. Here are the main elements that influence the final cost:

  1. Size : Larger rugs require more materials and time to make.
  2. Colors : Using many different colors can increase the cost, as it requires more dyeing and a more complex manufacturing process.
  3. Amount of detail : Rugs with intricate designs and elaborate details require more time and skill to weave.
  4. Hours of labor : Each rug is the result of artisanal work that requires many hours of dedicated work.

Considering all these factors, each rug is unique and its price reflects the quality and attention to detail that only artisan work can offer. We are proud to offer products that combine beauty, craftsmanship and value.

How best to clean a carpet?

Cleaning a handmade rug requires care and attention to preserve its beauty and quality. Here are some tips on how to do it:

Regular Vacuuming : Vacuum the carpet at least once a week to remove dust and dirt. Use a vacuum cleaner with a gentle brush and avoid vacuuming directly on the fringes.

Stain Removal:

1) Immediate Action: If a spill occurs, immediately blot the stain with a clean, dry cloth to absorb the liquid.

2) Cleaning Solution : Prepare a solution with warm water and a mild detergent. Use a soft cloth to apply the solution to the stain, dabbing gently without rubbing.

3) Rinsing: Dab the area with a damp cloth to remove the detergent. Make sure you don't soak the carpet.

Deep Cleaning : Professional cleaning is recommended every 1-2 years, depending on use and traffic on the carpet.

Periodic Rotation : Rotate the carpet every 6 months to ensure even wear.

By following these simple tips, you can keep your handmade rug in excellent condition for many years. If you have any doubts or need further advice, do not hesitate to contact us.

Do you have a creative idea?

No, I don't just make carpets!

I am always open to discovering new creative and artistic ideas from my users. If you have a particular idea or bespoke project in mind, I would be happy to discuss it and collaborate with you to create new works that reflect your vision and style.

So don't hesitate to contact me with your ideas and suggestions!